Terms & Conditions

Welcome to The Palm Company! Please read these terms and conditions carefully before using our website or engaging with our services. By using our website, you agree to comply with the following terms:

1. General Terms

These terms and conditions govern the use of our website and services. By accessing our site or engaging our property management services, you accept these terms in full. If you disagree with any part of the terms, you should not use our website or services.

2. Services Provided

We provide short-term rental management services, including but not limited to pricing optimization, guest management, property maintenance, and concierge services for BnB owners, small hotels, guest houses, and boutique properties.

3. Pricing & Subscriptions

Our services are offered based on a subscription model with a monthly fee of €199 per property, with a one-year commitment. A free audit valued at €199 (excl. tax) is included with each subscription. Payment terms, including subscription renewals and cancellations, are detailed in the subscription agreement.

4. Commitment and Refund Policy

Clients are required to commit to a minimum of one year. If you are not satisfied with our services within the first 30 days, a full refund of the monthly fee is guaranteed.

5. Data Protection

We are committed to protecting your personal information in compliance with GDPR (General Data Protection Regulation). By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.

6. Property Management

Our property management services include, but are not limited to, yield management, guest satisfaction, and professional maintenance. You agree to provide us with the necessary access and information to manage your property efficiently.

7. Liability

While we strive to provide the best possible service, we are not liable for any direct or indirect losses, damages, or issues that may arise from the use of our services, including but not limited to lost income, occupancy issues, or property damage.

8. Changes to Services

We reserve the right to modify, suspend, or discontinue our services at any time with prior notice. Any changes to the terms will be communicated via email or through updates on our website.

9. Governing Law

These terms and conditions are governed by French law. Any disputes relating to these terms will be subject to the jurisdiction of the courts of [City, France].

10. Contact Information

If you have any questions or concerns regarding these terms, please contact us at:

The Palm Company

info@thepalmcompany.com

6221.2002.2012